© 2021 Trustpilot, Inc. All rights reserved. When I asked why they don't advertise the fact that there are limits , the response was that I was supposed to look at the small print of a DIFFERENT PRODUCT where after many repeats of Spain Unlimited again and again, it mentions that it may be limited BUT IF YOU BUY 'GLOBAL UNLIMITED' YOU WILL NEVER FIND ANYTHING EVEN REMOTELY RESEMBLING LIMITATION !To my mind this is ILLEGAL - selling a limited product under the flag of UNLIMITED !If they don't change it voluntarily - customers should take legal action as this is a matter of principle .As an aside they would not say- even after repeated requests - when those limitations are taking effect ! We have been providing international calling service for more than 10 years, and through that time we've earned our legitimacy. many of my friends have appreciated the services greatly. Hello Edward! Everything is incredible user friendly and ... and the money was deducted twice without the recipient receiving the credits and it’s so frustrating that there is no customer service to call to … Rebtel offers subscription-based services that are fulfilled via the Internet. We would greatly appreciate the opportunity to discuss this further with you, please be kind to email us at firstname.lastname@example.org. I just paid $10 and was trying to make a call but didn't go through.It shows I only have 5 minutes left. Hi there, Thanks for writing us a review! They will get back to you with all the answers very quickly! Excellent service with responsive staff.Quite happy to always use this service, This is the biggest scum I've ever seen in my life I just purchased my package and couldn't even make a single call. Let's check , so we can give you an immediate solution, please send an email to email@example.com. Very horrible! Like now l need to call Africa with the minutes l bought but no minutes. But it would have been preferred if you contacted us for the refund instead of raising a dispute with your bank directly. Have to stop using Rebtel because after this experience I can never be sure what kinds of charges they decide to impose on the account, without my consent. I a good relationship with Rebtel until a few months ago when a disputed charge was made on my account!! Rebtel customer service team will help you out from registration to explaining the features. I think this is SCAM! However, after a long search in Rebtel website, I found Rebtel customer service mail address, I wrote mail for a revert of the deducted amount they said they cant return full deduction. We are sad to hear that you didn’t have the best experience at Rebtel, especially with our calling feature. We are always ready if you need our help! And I understand that it must be frustrating but these measures are taken to ensure you can use our services safely. Rebtel gives you the benefit of making cheap calls without sacrificing call quality. If you are encountering an issue, please send an email to firstname.lastname@example.org, so we can provide you immediate solution. Continue to enjoy calling with Rebtel! Hi Veerendra, Thanks a lot for writing us a review! The rebtel service is useful, I feel customer care is not so responsive. Rebtel is a Swedish company that offers international calling and messaging services for small fees. Constant bans and restrictions for no reason. that reallyis unlimited!ps. We are so sorry that you have a negative experience with our service. We are very delighted to see your beautiful comments about our service. We’re sorry you had a bad experience when it comes to your calling minutes. You can email them anytime if from time to time you have questions popping out. Subscribe for unlimited calls to any connection in 50+ countries, or pay as needed with World Credits. Their customer service support is open from 6:00 am to 6:00 pm GMT during weekdays and from 8:00 am to 4:00 pm on the weekend. Users can make comments on the page and receive help from Rebtel agents. Continue to enjoy calling with Rebtel! 2. Dishonest charges. Hi Julian, thanks for your time writing us a review! Rebtel reacted by shutting me off and I can’t access the app again!!! Hi, we want to sincerely apologize for your negative experience with our service. Excellent voice quality... it was really a great experience. My major concern is with Rebtel customer service. I will dis-advise rebtel to anyone and everyone. they'll block you out in no time!. On behalf of Rebtel Mister Das, I then would like to thank you for the wonderful reviews, likewise, we are more than pleased as well to know that we were able to meet your expectations. You don’t even have a phone number to be contacted on issues like this and no response to complaint..... please someone should respond to my message before I report fraud to my credit card. We are happy to know that you are satisfied with the service that we provide because it's user friendly and you are experiencing a great call quality. Submit a Coupon. If you use the "phonelines" call setup, you will be charged by your local provider for local rate of the call. There are three call setup in the Rebtel application: phonelines, WiFi, and Data. Thank you for bringing this to our attention. Customer Service. Please contact us at email@example.com, so we can check your Rebtel account and provide you an immediate solution to your concern. Will call BBB and State attorney office in this case. and I was allready banned without any explanation!! Have a nice day! Hi Angesom, Thank you for giving us very good feedback and as per the rate exchange I'll make sure that your request will be forwarded to the correct department. We apologize for any inconvenience this may have caused you. Bought a subscription, set it on auto pay and forgot this exists. Hi Angela, we're so happy to know that you like our service. As a result, shipping and handling fees do not apply. Im already going through a lot in my life. Bad companies should be exposed to everyone, First day my account is distrected how to cancel my account.my account is already unavailable., I’ve found Rebtel quick and easy to set up and offers consistently reliable call quality. The Best Way to Cancel Your Rebtel Membership. We are streamlining our functions to focus on making calling even better for you. The Best International Calling RebTel service! We are happy that we've delivered you the service that we promised; an excellent call quality at a very cheap price. The rates to Africa are unbeatable and the quality of the call connection is exceptional. Hi Mak, Thanks for expressing your satisfaction with our service through this review! Of course no customer service PHONE number, how smart! And Rebtel's really easy to use, too. Live Chat: Mon-Fri 9am-5pm ET. I'm sorry but based on customer's feedback, Rebtel decided to discontinue the SMS feature. Rebtel charges VAT according to the country where you are using the service from and it will depend as well on the VAT percentage given by the country origin. Please send an email to firstname.lastname@example.org and request to disable it and for a refund. Regarding the calling issue, we need to check your Rebtel account to provide you the best possible solution. Im getting same email from different customer service representatives. This service is awful and if I could left no star I would. 3. Thank you for taking the time to give us your feedback. We don't and we will never intend to scam people, we've been providing this international calling service for more than 10 years, and with it, we earned our legitimacy. Hello Aj! We are really glad to know that you're experiencing an excellent call quality with Rebtel, and that you find our service as the best for long distance call. Very poor service. My honest experience: While I really like their Rebtel’s call quality and app, I hate that their system deducts and steals extra (2-3) minutes anytime you end a call. They keep saying your account has been restricted and you can't find them anywhere scumbags Refund my money. 1-866-497-3235. Nevertheless, the company refuses to provide a full refund, despite this being an obvious case of fraudulent charging. I would suggest you to get into India market more. Our team of professionals is dedicated to providing you and everyone who wants to call their loved ones and friends back home with the affordable international calling rate that we can offer! I recommend for others. Thanks! Sweden’s Rebtel raises $8 million to expand to U.S. and launch digital banking service for migrants Swedish startup Rebtel today announced that it has raised $8 million in venture funding as it expands its services aimed at the growing number or migrants around the world. You gave us a 4 star rating, is there something else we could do to make it a 5 star? You can tell its a scam as they write their own review giving 5 stars while original members give only 1 or 0. I followed the instructions that was given to me. The company provides services to more than 250 countries worldwide. 7, Report #1200214 . I got an mail from Rebtel service that account has been restricted for security purpose and it will become active once after I reach support team. Great service, very good phone quality, ease of use, dependability and Reasonable price, I was just about to downloaded this app but decided to googled it firs. To bring you this list of Rebtel.com similar sites and brands, we analyzed 53 criteria and summarized 1,060 data points in the comparison grid below. And you people say this is great company? 1. No phone number. Ok! If you call them and complain, they will add 5mins or so to your account, I have been given severally so it tells me they know what they’re doing. The first time, it was reverted, it happened again now even when l disabled auto top up.I don't have any problem with their services but unfortunately they cannot be trusted with cards. When I complained to them directly I got nowhere . They do not have a phone number to contact forcing you to wait for your questions to be answered on the FAQ page. Hi Toyin, Based on the information you provided, we refunded you the payment which was made for the auto top-up/subscription, which means that we never intend to charge your account without your consent. Rebtel's customer service is limited to the FAQ section of the website. However, your review is very concerning to us. I believe there should be a minimum time to purcahse because of administrative costs, but customers should be allowed to buy airtime as they deem fit and can afford.3. A venture capital-funded start-up, Rebtel began in 2006 with the goal of 'taking the phony out of mobile telephony.' Rebtel Return Policy. I only spoke for 8:02mins but will be charge 11mins. Enjoy stable, clear calls around the world, without WiFi. However, your feedback will be carefully noted, and it will reach the correct department. email@example.com. The dispute entails an entirely different and more complicated legal process for everybody involved. I can conclude that you haven't disabled the auto top-up/subscription. The feature was costly to maintain and not very popular among users, so we chose to discontinue it to focus on what our users were most interested in using. Rebtel uses a pay-as-you-go system for its service. Rebtel reviews and Rebtel.com customer ratings for January 2021. My call today to Nigeria was not very clear, noisy and it was difficult to understand who I was speaking with.2.Why are there no other options to refill airtime except in $5 increments? Hello Pearly! Only the latest review will count in the company's TrustScore. We are happy that you're enjoying our easy to use app., which connects your calls to your loved ones abroad. I am not sure why they do that. Deeply disappointed in you!!! Compared to traditional carriers, Rebtel can save you up to 95% on international calls. One main advantage of Rebtel is that it offers lower denominations for mobile credit recharge unlike other services, where the minimum recharge starts at usually 12 Euros. Live Chat. :). Still, Rebtel charged me $30. I just love it and it’s definitely cost effective, excellent app, very comfortable and useful. Easy to use interface. We want every experience to be “five stars”! Happy calling with Rebtel! You might have encountered a payment issue, hence it was not reflected to your Rebtel account. Thanks!-Mark Lowell Find answers to the most frequently asked questions or contact our support team via email or live chat. 1. Our customer support channel is always ready to assist, please send an email to firstname.lastname@example.org, so we can check your account and give you an immediate solution. You will no longer be able to access your account or use Rebtel services.Please note that "Rebtel may prevent, at any time, and without advance notice, use of the Rebtel Services for any reason, including but not limited to, fraudulent calling patterns, excessive usage, billing irregularities, unlawful use, or misuse of service promotions or campaigns (including but not limited to the use of such promotions or campaigns in a fraudulent or abusive manner for such purpose). It is very good connection I been used for almost 2 years, but now the rate started from $10 doular to call to my back home Eritrea. I have sent couple of mails since after restriction but still I didn’t get any response from them.I have recharged a week before with a package.This is very bad and Customer service is not well maintained. Please reach out to us at email@example.com at your leisure so we can make it right and assist you further. Thank you! Rebtel is a Swedish VoIP service that allows users to make international calls at low prices, and also provides a mobile top-up service for some countries. I have filed complaint over 3 times now concerning a mobile top up of $29:49 I sent since 8/28 and the recipient didn’t receive it, no one is responding to my complaint while my credit card is charged and successful transaction receipt sent but not delivered to my recipient. Hi Ahmad, Thanks a lot for your time in writing us this review! Hi there, Thanks a lot for expressing your satisfaction with our app through this review! I am surprised you are responding to someone 3 hours ago. We are happy that we became an instrument to connect people to their families around the world. I have some issues:1. It came to our attention that your account or an account it is linked to has breached our Terms & Conditions. Hi there, Thanks for providing the information. Please select how you would like to talk to us The option we have is $5, $10, and $20, you may choose from the smallest denomination according to your needs, however, your suggestion is carefully noted. Stay connected and please always stay safe! Thanks! Thanks for recommending our service! It's been a year now, joined rebtel once and never looked back again. Hi Vijen, Thanks for your time in writing us a review! Continue to enjoy calling with Rebtel! Hi Preet, we are so happy to have you here ❤// Andrea, Hi, thank you for the great comments, we want to give you the best services all the time // Andrea. Author: Alabama. Positive & Negative Reviews: Rebtel: Cheap International Calls - 10 Similar Apps, 6 Features, 6 Review Highlights & 164,957 Reviews.
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